Return And Refund Policy

14-day EU consumer withdrawal route

• Eligible EU consumer orders may be withdrawn within 14 days after delivery without giving a reason, subject to the product type and applicable legal exceptions.
• Returned goods should be complete, safely packed, and handled with reasonable care so the condition can be inspected when they arrive back.
• Customers should contact support before returning any product so Mynestride can confirm the return address, route, documentation, and whether the case is withdrawal, damage, defect, or mismatch.
• For withdrawal returns that are not caused by defect, damage, or wrong supply, the customer may be responsible for direct return shipping costs where permitted by applicable law and where those costs were communicated clearly.

Damaged, incorrect, defective, or incomplete delivery

• If an item arrives damaged or does not match the order, contact support as soon as possible with photos, packaging evidence, and the order number.
• The support team will review the case and advise on repair, replacement, missing parts, compensation, refund, or return handling where appropriate. Mynestride does not offer a separate change-of-mind exchange service. A replacement for damaged, incorrect, defective, or incomplete goods may be provided as an after-sales remedy where appropriate.
• Mynestride does not offer a separate change-of-mind exchange service. A replacement for damaged, incorrect, defective, or incomplete goods may be provided as an after-sales remedy where appropriate.
• Do not dispose of the packaging or product before the case review is completed unless support confirms otherwise.

Refund timing and inspection

• For an eligible EU consumer withdrawal, reimbursement is issued without undue delay and no later than 14 days after Mynestride is informed of the withdrawal. Where legally permitted, reimbursement may be withheld until the goods are received back or the customer supplies evidence that they were sent back, whichever occurs first.
• Bank or payment-provider posting times may vary after the refund has been issued.
• For faster handling, customers should include the order number, buyer name, destination country, and a short explanation when contacting support.
• Where an invoice correction or tax-related adjustment is required, that review is handled alongside the return case according to the original order route.

Products requiring special review

• Made-to-order goods, customized goods, installed goods, used hygiene-sensitive products, and products materially changed by customer handling may require additional review before a return route is confirmed.
• Business or project orders may follow a different operational review where the buyer is not acting as an EU consumer.
• Mynestride will not ask customers to waive mandatory consumer rights that apply to their order.